HELP

All your questions answered
We will be closed on Christmas Day & Boxing Day (26th Dec.). Any queries will be responded to on the 27th Dec.

FAQs

  • You cannot spend your Choice code directly in store. You have to exchange it for your selected retailer eGiftcard first. Redeem here now
  • If you haven’t received your email please check your spam or junk folder
  • You cannot change your eGiftcard once it has been emailed to you
  • Please check your retailer eGiftcards terms and conditions for usage instructions and exclusions


GENERAL

GroceryChoice is a multi-supermarket code providing access to eGiftcards from your favourite brands; Asda, M&S, Sainsburys, Tesco and Waitrose.

Once you have received your GroceryChoice code you need to follow the simple steps below:

1. Navigate to grocerychoice.co.uk and click Redeem or the ‘Enter Your Code To Start’ button.
2. Scratch off the label on your card and enter your 14 digit GroceryChoice code.
3. Enter your email address - please double check you have this right before confirming.
4. Select the supermarket eGifcard that you would like from those available and confirm.
5. Your retailer eGiftcard will be automatically sent to the email address you provided.
6. Check the retailer eGiftcard terms and conditions and then start spending.

No – you have to redeem via www.GroceryChoice.co.uk. Simply select Redeem or click the ‘Enter Your Code To Start’ button and follow the onscreen instructions.

Gift recipients

No – you have to redeem via www.GroceryChoice.co.uk. Simply select Redeem or click the ‘Enter Your Code To Start’ button and follow the onscreen instructions.

GroceryChoice is a multi-supermarket code providing access to eGiftcards from your favourite brands; Asda, M&S, Sainsburys, Tesco and Waitrose.

Once you have received your GroceryChoice code you need to follow the simple steps below

1. Navigate to grocerychoice.co.uk and click Redeem or the ‘Enter Your Code To Start’ button.
2. Scratch off the label on your card and enter your 14 digit GroceryChoice code.
3. Enter your email address - please double check you have this right before confirming.
4. Select the supermarket eGifcard that you would like from those available and confirm.
5. Your retailer eGiftcard will be automatically sent to the email address you provided.
6. Check the retailer eGiftcard terms and conditions and then start spending.

By entering your GroceryChoice code we will automatically create an account for you.

We’re unable to exchange rewards of any kind, either for an alternative or cash. eGiftcards can be re-sent if you have lost or accidentally deleted them (providing they are still valid), but we cannot replace eGiftcards that have been redeemed by a third party if the wrong email address was given at the time of placing your order.

• Please check that your preferred method of spending is available for your selected retailer before confirming.
• You can spend your eGiftcard either as full payment, or part payment for a transaction and any funds that remain on your eGiftcard can be used later as part of another transaction. Please be aware that some eGiftcards can be spent both online and in-store while others can only be spent in-store.

No problem. Just select log-out and keep your GroceryChoice code safe for next time. 

Yes it does, this will be displayed in your email or via your online account (please login to access). Once your GroceryChoice code has expired, it cannot be used or reactivated in any way.

Make sure you are entering the code correctly. You need to enter the 14 digit code from your GroceryChoice card or email.  If you still experience problems please click here to contact us

Each retailer has different minimum values and denominations so the system helps you choose the correct values.

This will vary by retailer, please check your eGiftcard email for full terms and conditions.

No, once your order has been processed it cannot be cancelled.

Please  click here to contact us  quoting your order number and the correct email address you would like your gift to be sent to and we will resend it for you. Unfortunately if the email address you have originally sent your gift to is in use we have no way of stopping the recipient from using your eGiftcard. Please note eGiftcards must be treated as cash and cannot be replaced.

If your eGiftcard has not yet arrived please check your SPAM folder. SPAM settings vary by email provider and change on a regular basis.
You will also need to contact the organisation who has issued you with the GroceryChoice card to check they have the right email address for you and that the orders has been placed.

This depends on the retailer. If you want to spend your eGiftcards online, before you order them we suggest you check the usage terms and conditions or check on the retailer’s website.

eGiftcards will be delivered promptly to the email address entered at the checkout stage.

Once your reward has been delivered, its safekeeping is your responsibility. eGiftcards can be re-sent if you have lost or accidentally deleted them (providing they are still valid)

Once you have received the reward you can give it to anyone else.

Once you’ve spent your retailer eGiftcard you need to raise any queries directly with the retailer.

We’re unable to exchange rewards of any kind, either for an alternative or cash

If your eGiftcard has not yet arrived please check your SPAM folder. SPAM settings vary by email provider and change on a regular basis. 
You will also need to contact the organisation who has issued you with the GroceryChoice card to check they have the right email address for you and that the orders has been placed.

Occasionally there may be instances of an out of stock situation. In this event we will always recommend alternative options for you, and stock is typically updated within 48 hours.

Have you redeemed your GroceryChoice card for your retailer eGiftcard? You must take your retailer eGiftcard into store NOT the GroceryChoice card. If your retailer eGiftcard isn't being accepted please follow the instruction provided from the retailer directly (these can be found on the email sent to you with the eGiftcard).

Spending my eGiftcards

If you receive an invalid error message when trying to redeem your eGiftcard, please double check that you have entered the redemption details correctly. If you still receive the same error message, please contact our Customer support team at click here to contact us

Please include the following information when you contact support: 

Online redemption: 

  • eGiftcard brand and monetary value.
  • Your order number, which you can find on your email confirmation
  • The date and time you tried to redeem the gift card.
  • A screenshot of the error message you receive when trying to redeem the eGiftcard.

In-store redemption:

  • eGiftcard brand and monetary value.
  • Your order number, which you can find on your email confirmation
  • The date and time you tried to redeem the gift card.
  • An image of the decline slip.
  • The address of the store location at which you tried to redeem the eGiftcard

Once you’ve spent your retailer eGiftcard you need to raise any queries directly with the retailer.